| [07:46:10] Virtual Assistant: Thank you for contacting *Bluehost*. By continuing you agree to our privacy policy https://newfold.com/privacy-center
[07:46:12] Virtual Assistant: How can we help you today?
[07:47:20] Customer: Chat with Support
[07:47:20] Virtual Assistant: Do you require support with existing products or are you looking to renew services?
[07:47:47] Customer: I paid one hundred dollar and I wish to have an email
[07:47:47] Virtual Assistant: Sorry. Tell me again what you would like to do.
[07:48:02] Customer: Help Renew Services
[07:48:03] Virtual Assistant: Are you looking to renew or discontinue a service?
[07:48:16] Customer: Renew
[07:48:17] Virtual Assistant: May I please have your first and last name to provide to your agent?
[07:48:40] Customer: Jin Lee
[07:48:40] Virtual Assistant: What is the domain name associated to the account you are contacting us about today? If you do not have a domain name type “pass”.
[07:49:18] Customer: pass
[07:49:18] Virtual Assistant: Thanks! For our team to quickly begin researching your request, please describe your issue in detail.
[07:54:55] Customer: I had tried to install metel-computer.com and I have paid money and I have the bank account.
[07:54:56] Virtual Assistant: Would you like a copy of this chat transcript once your conversation with an agent is complete?
[07:55:09] Customer: Yes
[07:55:10] Virtual Assistant: Please enter email address that you want this transcript to be sent. If you don’t want this transcript then type pass.
[07:55:40] Customer: tge999@knou.ac.kr
[07:55:41] Virtual Assistant: You entered tge999@knou.ac.kr Is that correct?
[07:55:48] Customer: Yes
[07:55:50] Virtual Assistant: Let me get you to someone who can help. Please note, once our agent has completed assisting you, we’d also like to invite you to complete a brief survey on your experience today.
[07:56:03] Agent: Hello Jin, I’m Nischitha. Thank you for reaching out to Chat Support, and I’m looking forward to assisting you today.
[07:56:25] Customer: Thank you
[07:57:55] Agent: I understand your concern regarding account and services. I will definitely assist you with this.
[07:58:23] Agent: To stay connected throughout our conversation, please enable sound on your device.Let’s get started.
[07:59:12] Customer: I just need an e-mail and hold on to bring an head-phone
[08:00:26] Agent: Please provide me with the registered email address associated with your Bluehost account.
[08:01:45] Customer: tge999@knou.ac.kr
[08:03:44] Agent: Thank you for the email address.
[08:03:48] Agent: Please help me with the one-time verification code shared to your registered email address for authentication.
[08:03:54] Customer: welcome
[08:06:08] Agent: One time Verification Code Sent to primary Email
[08:06:18] Customer: okay
[08:07:37] Customer: I opened the email and what should I do?
[08:08:42] Agent: Please povide me 6 digit verification code which is sent to your email address
[08:08:56] Customer: hold om
[08:09:34] Customer: 505627
[08:10:10] Agent: Thank you for the authentication.
[08:11:33] Customer: welcome
[08:11:54] Agent: Please be on hold for a few minutes while I check your account details.
[08:19:19] Agent: Thanks for your patience, I could see that you have purchased hosting plan and created the website, but metel-computer.com domain DNS record is not pointing to Bluehost server Ip address
[08:19:31] Agent: Just for confirmation, you wish to host website with Bluehost right
[08:22:08] Agent: Just ensuring that we are connected. I hope you received my last message.
[08:23:32] Customer: To be honest, I have tried to move my domain from other company to you and I paid one hudred dollar and I borrow a my money from my wife to return Fastcomet. And I discussed with my church members
[08:26:54] Customer: 30,702KRW
[08:28:49] Customer: 78298KRW
[08:29:20] Agent: I completely understand, I could see that metel-computer.com domain is purchased with Hosting Concepts and to connect domain to Bluehost server you need to update DNS record Please contact domain provider and update below nameservers to Bluehost so that domain will point to bluehost ns1.bluehost.com ns2.bluehost.com
[08:32:35] Customer: I was offended by your persons, I have no mind to continue a relationship, so if you reject mu suggestion, I will send a bank account of IBK for FBI
[08:34:33] Customer: IC3
[08:35:14] Agent: I’m really sorry to hear you feel this way, and I understand this has been frustrating for you. I’m here to help you as best as I can. From what I can see, your domain (metel-computer.com) is still with your previous provider, so your website and email cannot work on Bluehost yet. That is why you are having difficulty using the service. To complete the setup, you need to update the nameservers with your domain provider to: ns1.bluehost.com ns2.bluehost.com Once this is done, your domain will connect to Bluehost, and you will be able to create and use your email.
[08:36:38] Customer: I do not trust you but ic3
[08:38:05] Customer: I have the conversation dialogue and others can understand
[08:39:28] Customer: jinlee@metel-computer.com is what I want
[08:41:31] Agent: I compleetly understand, Right now, the issue is not your payment — it’s that your domain (metel-computer.com) is still connected to your old provider. Because of that, Bluehost cannot create the email yet. To use this email: jinlee@metel-computer.com, your domain must first connect to Bluehost. You can do this by updating the nameservers at your domain provider (Hosting Concepts) to: ns1.bluehost.com ns2.bluehost.com Once this is updated, your domain will connect to Bluehost, and then I can help you create your email immediately.
[08:43:46] Customer: I told I do not trust you and if what I want is impossible back order my money or FBI
[08:47:29] Agent: Please provide me the invoice or order confirmation email which you have received when you purchased domain with Bluehost
[08:48:00] Customer: It is the business of ic3
[08:48:43] Customer: Industrial Bank of Korea
[08:49:12] Agent: Please let me know are you aware that domain is registered with Hosting Concepts B.V. d/b/a Registrar.eu and not with Bluehost.
[08:49:40] Customer: tell the FBI investigator
[08:51:19] Customer: I will sue you if this conversation is futile
[08:55:42] Agent: I have checked your account details and could see that you have purchased Business Hosting on May 19, 2026 for 1 month and metel-computer.com domain is purchased with Hosting Concepts B.V. d/b/a Registrar.eu not with Bluehost If you wish to host website with Bluehost please update the nameservers so that domain will connect to Bluehost Please let em know what exactly you are facing issue with
[08:57:29] Customer: I have tried and let meet at the Federal Court. Bye!
[08:58:21] Customer: You got the money
[09:00:28] Agent: I’m really sorry that this experience has been frustrating, and I understand your concerns about the payment. I want to clearly explain your situation so there is no confusion: Your hosting service is active with Bluehost. However, your domain metel-computer.com is not registered with Bluehost, it is with another provider (Hosting Concepts). Because of that, we are unable to create or activate the email until the domain is connected to Bluehost. At this point, you have two options: Connect your domain to Bluehost Update your nameservers to: ns1.bluehost.com ns2.bluehost.com Once done, we can immediately help you create jinlee@metel-computer.com If you wish to cancel the domain name, you need to contact domain provider which is Hosting Concepts B.V. d/b/a Registrar.eu
[09:02:48] Agent: Just ensuring that we are connected. I hope you received my last message.
[09:05:13] Agent: It has been a while since I heard from you. Are you still with me?
[09:08:53] Agent: It seems you’ve been away for a while. To ensure we’re able to assist you, we’ll keep your chat active for the next 30 minutes. Don’t worry – once you’re back, you’ll be connected with the next available agent to pick up where we left off. Thank you for your understanding
[09:09:09] Virtual Assistant: We are here for you! Please let us know when you’ve returned.
[09:24:09] Virtual Assistant: I’m sorry, I haven’t heard from you. If you still need help, click I’m Back. If you no longer require assistance, please click I no longer need help.
[09:39:09] Virtual Assistant: When you return and require assistance, please click Start New below. |
